Launch of Hiboo Connect ✨ our integrated data-sharing platform.
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Operating across over 300 sites in France, Groupe Poisson—a full-service equipment rental company specializing in waste management, civil engineering, and industrial solutions—sought to accelerate its digital and ecological transformations. The company conducted a comprehensive audit to identify pain points and areas for improvement, aiming to meet rising customer expectations and comply with evolving environmental regulations. Key challenges included optimizing service delivery and improving machine-to-machine communication to address operational and environmental demands more effectively.
To meet these challenges, Groupe Poisson required an innovative and user-friendly solution. The main objective was to unify data from a diverse range of equipment, improving visibility into fleet operations and ensuring high-quality customer service. Hiboo stood out for its flexibility and ability to consolidate data from a multi-brand fleet. Its platform aggregates, standardizes, and integrates data into Groupe Poisson's existing systems (ERP, CMMS, etc.), allowing the company to turn this data into actionable insights and competitive advantages. Moreover, this approach supports environmental performance tracking, which is a key priority for both Groupe Poisson and its clients: “we chose Hiboo for its ability to integrate with our existing digital ecosystem, including our legacy ERP, and to offer an open portal for all our customers. Hiboo’s strength lies in their ability to listen and continually adapt to our evolving needs”, points out Olivier Lechevallier, Head of Rental Department at Groupe Poisson.
Following the audit, several improvements were implemented, particularly when it comes to data centralization across all equipment brands. Now, every asset, regardless of manufacturer, is integrated into a unified system, enabling better monitoring and faster responses to operational needs.
This centralized data has become a springboard for developing a premium, customer-focused service offering.
For a rental company, having equipment that is in top condition and readily available is essential—nobody wants downtime. But how to prevent breakdowns? A data-driven approach provides the solution. With Hiboo, Groupe Poisson has adopted a proactive maintenance model, using engine fault codes and pre-configured alerts to detect potential issues before they become critical. This helps plan interventions and prevents unplanned downtime, ensuring machines are back in operation faster, which boosts customer satisfaction and preserves the assets condition: “Hiboo’s alerts are an essential decision-making tool, helping our maintenance teams schedule repairs and notify customers before equipment becomes idle” as Olivier Lechevallier recalls.
“Hiboo's ability to centralize data from all equipment brands in one platform is a real game-changer,” says Olivier Lechevallier. This not only optimizes operations but also opens up new opportunities to enhance service offering.
This approach strengthens Groupe Poisson’s position and supports its strategy to expand and diversify its services, moving from traditional support to premium solutions. A key part of this strategy is the precise monitoring of carbon indicators through Hiboo, which helps clients meet their sustainability goals and ensures that the Group's operations align with its own environmental commitments.
